Thank you for your order and Congratulations

for choosing to investigate the underlying cause of your symptoms. It is my hope that the results will shed light on your health challenges and assist you in making a full recovery in the fastest time possible.


Your test kit will be despatched to the shipping address you provided within 24 working hours.
Should you wish to change the delivery address, please email as soon as possible.
Please allow 3-5 days for delivery of your test kit. If you have not received your test kit after this time, please email us so that we can investigate.


Once you have collected your sample returned the test kit (remember that return postage is NOT included)

It will take the Lab about 10 working days to process your order (although this is subject to change due to volumes).

Results will then be emailed to us (this can take a day or two due to time zone differences) and will be forwarded to you within 24 hours by email.


As this test does not include a professional interpretation consultation should you wish to have a consultation you can purchase one here


For any other questions or queries, please email us at