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Shopping Policies

Shopping Policies


  • Shipping fees vary according to product and location.
  • Delivery times vary according to product and location but should never take longer than 14 days from point of order.
  • Where possible, items will be dispatched from your home country to absolutely minimise shipping costs.
  • Certain products may be drop-shipped directly from our distributors or manufacturers.
  • International Customers
    • Product returns are not accepted from international customers at this time.
    • International customers are responsible for any customs fees, duties and taxes imposed by their home country.

Satisfaction Guaranteed

If you are unsatisfied with any item purchased and received from, you may return it according to our Return Policy (see below).

Payment Methods

We accept Visa, MasterCard and PayPal®.
Refunds will be actions via the same method in which your initial payment was made.

Cancel an Order

We are committed to processing orders rapidly. As such there is a short period of time in which you can cancel your order. Should your order ship, we recommend that you simply refuse delivery and when the merchandise is returned to us a refund will be initiated.

To cancel an order, call:

+44 0800 310 21 21

We cannot accept order cancellation requests via email.

Return Policy

If you are unsatisfied with an item purchased and received from, you may return it, subject to the following conditions and requirements:

  • Returned products must be in resalable condition.
  • Items must be in the original, undamaged manufacturer’s packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer’s labelled packaging must be enclosed within a new shipping carton.
  • Returns are not available for international customers at this time.
  • Returns made after (14) days of receipt shall be subject to a restocking charge equal to 15% of your item(s) total less shipping cost.
  • No returns will be accepted or refunds issued after (30) days of receipt.
  • Shipping and handling fees, if applicable, are not refundable. Shipping charges on returned products are the responsibility of the customer.
  • We strongly recommend you fully insure your return shipment in case of loss or damage.
  • Items that require refrigeration are not eligible for return.
  • Perishable items or those bearing a date of expiration must be returned unopened.
  • Software must be unopened and in the original sealed packaging.
  • Any blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.

In order to begin the return process, click here for a Return Merchandise Authorization. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item minus any applicable restocking fees. However, if the item being returned does not meet the above conditions you will be notified.


Please feel free to contact us should you have questions regarding these policies:

0800 310 21 21